{"store":"parfum1","url":"https://parfum1.com","currency":"EUR","facts":{"sizes_ml":[3,10,30],"free_delivery_from_eur":75,"delivery_working_days_after_dispatch":"2–3","delivery_countries":["AT","BE","BG","CY","CZ","DE","DK","EE","ES","FI","FR","GR","HR","HU","IT","LT","LU","LV","MT","NL","PL","PT","SE","SI","SK"],"return_days":30,"support_email":"support@parfum1.com","support_phone":"+44 7366 626531","profiles":["https://x.com/parfum1com","https://www.pinterest.com/parfum1com/","https://bsky.app/profile/parfum1.com"]},"topics":[{"topic":"delivery","title":"Delivery","summary":"Dispatch happens the following weekday, Monday through Friday, and delivery takes 2–3 working days after that. Standard shipping is free once your order reaches €75. Express can be chosen at checkout. Parcels go to 25 EU countries.","sections":[{"heading":"The day your parcel ships","text":"We pack and dispatch Monday to Friday. An order paid on a working day leaves us on the next working day at the latest.\n\nOn a Friday, an order paid before 10:00 Central European Time leaves the same day. An order paid later on a Friday, or at the weekend, leaves on Monday.\n\nEach perfume page names the dispatch date you would get by ordering today. What decides it is the time your payment is confirmed."},{"heading":"How long delivery takes","text":"Once dispatched, a parcel takes 2–3 working days to arrive in most countries. If a public holiday or an unusually busy day moves a dispatch date, we e-mail you the new date."},{"heading":"What delivery costs","text":"Spend €75 or more on perfumes in your bag and standard delivery costs nothing.\n\nUnder €75, you pay a single fixed rate for standard delivery to your country. Checkout displays it before payment.\n\nAt checkout you can choose express delivery for an added charge. Your parcel is then packed and shipped ahead of the rest. Once your order reaches €75, the added charge is all you pay.\n\nEvery price already contains VAT. Parcels stay within the EU, so customs duties and import charges never apply."},{"heading":"Where we deliver","text":"Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden."},{"heading":"Tracking your parcel","text":"As soon as the parcel is on its way, you receive an e-mail naming the carrier and giving a tracking link. Orders are also listed under your account if you have one."},{"heading":"Changing the delivery address","text":"Look over the address before paying. Should you spot a mistake, e-mail support@parfum1.com at once; the address can be changed any time before the parcel leaves us."},{"heading":"A parcel that is late or arrives damaged","text":"When tracking stops updating, or a decant reaches you damaged or has leaked, send a message to support@parfum1.com. Include your order number, plus a photo of any damage. We deal with the carrier on your behalf and make it right."}],"page_url":"https://parfum1.com/help/delivery","markdown_url":"https://parfum1.com/help/delivery.md","updated":"2 November 2026"},{"topic":"returns","title":"Returns","summary":"You have 30 days from delivery to tell us a perfume is not for you, including decants you have opened and worn. Write to support@parfum1.com with your order number; the refund goes back to the way you paid.","sections":[{"heading":"How to return a perfume","text":"Write to support@parfum1.com within 30 days of delivery. Give your order number and the perfumes you want to return.\n\nNothing needs to go back to us unless we request it. When we do, the address comes from us and we pay the postage."},{"heading":"How the refund is paid","text":"We refund what you paid for those perfumes, and the delivery charge too when the whole order comes back.\n\nYour payment returns to the same card or wallet you used. An e-mail from us tells you when it has been sent, and your bank can need a few extra days before it appears."},{"heading":"Once per perfume","text":"This promise lets you test a fragrance without risk. It covers each perfume once per customer."},{"heading":"Damaged, leaking or wrong items","text":"Perfume that arrives broken, leaking or different from what you chose gets fixed. Send a photo and your order number to support@parfum1.com, and we make it right. The 30-day promise is a separate matter and does not apply here."}],"page_url":"https://parfum1.com/help/returns","markdown_url":"https://parfum1.com/help/returns.md","updated":"2 November 2026"},{"topic":"payment","title":"Payment methods","summary":"Every order at parfum1 can be paid with Visa, Mastercard or American Express, Apple Pay, Google Pay or Link. Orders at regular prices also open up PayPal, Klarna and Revolut Pay. All prices are in euros, VAT included.","sections":[{"heading":"Ways to pay","text":"Cards: Visa, Mastercard and American Express.\n\nWallets: Apple Pay and Google Pay, shown on devices that support them, and Link for a faster checkout with a saved card.\n\nAt regular prices also PayPal, Klarna and Revolut Pay. With parfum1 One prices, checkout offers cards, Apple Pay, Google Pay and Link."},{"heading":"Prices and currency","text":"Every price is in euros and includes VAT. The total you see at checkout, delivery included, is the amount you pay."},{"heading":"When you are charged","text":"Your payment is taken when you place the order. Your order confirmation e-mail lists every item and the amount paid."},{"heading":"Keeping your payment safe","text":"Our payment provider processes payments over an encrypted connection. Your full card number never reaches us and is never stored. For card payments, your bank may request confirmation in its app."}],"page_url":"https://parfum1.com/help/payment","markdown_url":"https://parfum1.com/help/payment.md","updated":"2 November 2026"},{"topic":"contact","title":"Contact us","summary":"Write to support@parfum1.com or text +44 7366 626531. We answer every message within one working day, Monday to Friday; add your order number for anything about an order.","sections":[{"heading":"E-mail","text":"support@parfum1.com. For anything about an order, add your order number and write from the address you ordered with: it lets us find your order straight away."},{"heading":"Phone and text","text":"+44 7366 626531. A text message reaches the same team as an e-mail."},{"heading":"When we answer","text":"Monday to Friday. Messages that arrive at the weekend are answered on Monday."},{"heading":"Before you write","text":"Delivery dates, costs and countries are on our delivery page, returns on our returns page, and ways to pay on our payment page. Most other questions are answered in our questions and answers."},{"heading":"Our profiles","text":"parfum1 is also on X (https://x.com/parfum1com), Pinterest (https://www.pinterest.com/parfum1com/), and Bluesky (https://bsky.app/profile/parfum1.com). Questions about orders and accounts are answered by e-mail or text only."}],"page_url":"https://parfum1.com/help/contact","markdown_url":"https://parfum1.com/help/contact.md","updated":"2 November 2026"}]}