Delivery

The day your parcel ships

We pack and dispatch Monday to Friday. An order paid on a working day leaves us on the next working day at the latest.

On a Friday, an order paid before 10:00 Central European Time leaves the same day. An order paid later on a Friday, or at the weekend, leaves on Monday.

Each perfume page names the dispatch date you would get by ordering today. What decides it is the time your payment is confirmed.

How long delivery takes

Once dispatched, a parcel takes 2–3 working days to arrive in most countries. If a public holiday or an unusually busy day moves a dispatch date, we e-mail you the new date.

What delivery costs

Spend €75 or more on perfumes in your bag and standard delivery costs nothing.

Under €75, you pay a single fixed rate for standard delivery to your country. Checkout displays it before payment.

At checkout you can choose express delivery for an added charge. Your parcel is then packed and shipped ahead of the rest. Once your order reaches €75, the added charge is all you pay.

Every price already contains VAT. Parcels stay within the EU, so customs duties and import charges never apply.

Where we deliver

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.

Tracking your parcel

As soon as the parcel is on its way, you receive an e-mail naming the carrier and giving a tracking link. Orders are also listed under your account if you have one.

Changing the delivery address

Look over the address before paying. Should you spot a mistake, e-mail support@parfum1.com at once; the address can be changed any time before the parcel leaves us.

A parcel that is late or arrives damaged

When tracking stops updating, or a decant reaches you damaged or has leaked, send a message to support@parfum1.com. Include your order number, plus a photo of any damage. We deal with the carrier on your behalf and make it right.