Questions and answers
parfum1 sells original designer and niche perfumes as decants in 3, 10 and 30 ml. Orders leave us on the next working day, delivery is free from €75, and you have 30 days to return a perfume, opened decants included.
Are the perfumes original?
Yes. The perfume named on each page is filled into every decant from its original bottle, with nothing mixed in and nothing thinned out, so it smells and wears the way the full bottle does.
What is a decant?
A smaller amount of a perfume, taken from its original bottle and sealed in a glass atomiser. It lets you wear a fragrance for days or weeks before you decide on it.
Which size should I choose?
3 ml is enough to get to know a fragrance over a week or so. 10 ml covers weeks of regular wear and fits in a pocket. 30 ml is for a perfume you already love. Each perfume page lists every size with its price per ml.
Do you sell full bottles?
Each perfume page lists the full-size bottle with its price. Full bottles are out of stock at the moment; the decants are ready to order.
When will my order arrive?
Dispatch is the next business day, Monday to Friday, and in most countries the parcel reaches you after 2–3 working days in transit. On a Friday, an order placed before 10:00 Central European Time is dispatched that same day.
How much is delivery?
Orders from €75 get free standard delivery. Under that amount a single flat rate applies for your country, displayed at checkout. Express comes at checkout too, for a supplement.
Which countries do you deliver to?
25 countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.
Can I return a perfume I have opened?
Yes. Tell us within 30 days of delivery at support@parfum1.com, with your order number. Opened and worn decants are included, and you only send something back if we ask.
How can I pay?
By Visa, Mastercard or American Express, Apple Pay, Google Pay or Link. On orders at regular prices, PayPal, Klarna and Revolut Pay are offered too.
What is parfum1 One?
parfum1 One gives you the lower price shown on every perfume. You can add it at checkout. Questions about parfum1 One go to our team at support@parfum1.com.
Can I change my order or address?
Write to support@parfum1.com as soon as possible with your order number. We can change the delivery address until the parcel has left us.
Is an account required?
No. You can check out with your e-mail address. An account keeps your orders in one place and makes your next checkout faster; you can sign in with Google or with an e-mail address and password.
Last updated 2 November 2026